1. Introduction The document communicates the new features and changes in OMNI Reach release. 2. About the Release Changes made include: 2.1 UI update – library responses scroll to newly added response where there are more entries that fit in the viewing window 2.2 When assigning a conversation from the agent page the list of … Read more
Automatic check for Customer Reference field in uploads
Option to select/deselect Seeding/test Chats.
Contains:
– KPI target settings for Teams.
– Update to Library Response Management.
– Redaction of Credit Cards Numbers.
– Transcript Report download change.
Contains:
– UI Change – Campaign Settings.
– Transcript Reports – new column added.
– HTML Email & Webchat Permissions.
Contains:
– Inactivity auto-resolve campaign setting enhancement.
– Bug: Exclude non valid characters from email addresses.
– HTML Library Response.
– Bug: Email domain case insensitive
– HTML stripped from transcript reports.
– Tagging – OOH and Sending the message are now split.
UI Change – OOH message moved from Settings to Campaign Management.
The document communicates the new features and changes in OMNI Reach release.