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Latest updates
OMNIREACH RELEASE NOTES
Notes dated : 16/08/2026 Release date: 06/09/2026 This release includes: Team setting to default emails in HTML – Adding a tag to question action when the customer has not used the provided answers – A criteria analyser for email – You can now prevent agents from unassigning a chat
OMNIREACH RELEASE NOTES
Release includes ID&V date and answer handling, queue and campaign labelling, bulk assign unworked chats, dynamic reporting values, report filters, webhook changes Notes Dated: 08/06/2026 Physical Release Date: 28/06/2026