Notes dated : 16/08/2026 Release date: 06/09/2026 This release includes: Team setting to default emails in HTML – Adding a tag to question action when the customer has not used the provided answers – A criteria analyser for email – You can now prevent agents from unassigning a chat
Release includes ID&V date and answer handling, queue and campaign labelling, bulk assign unworked chats, dynamic reporting values, report filters, webhook changes Notes Dated: 08/06/2026 Physical Release Date: 28/06/2026
IMPORTANT INFORMATION ABOUT THE NEW ALIAS REGUSTRY IN SPAIN We would like to inform you about the upcoming changes related to SMS and RCS messaging in Spain, and the impact these changes will have on your services. What is going to happen and from when? The Spanish regulator (CNMC) has created a mandatory Register of Sender … Read more
Includes agent display timer, tag adjusters at team level, BCC on all emails, allowing changes to customer reference and weekly transcript reports. Notes dated 07-04-26 Release date 20-04-26
Due to significant costs increases from Microsoft Azure, we need to make some changes to the data retention period on Mailmaster. Traditionally, the platform retains data at a default setting of 6 months and can be reduced in the settings to as little as 1 month. Reports can be downloaded/exported manually or automatically retrieved using … Read more
Due to significant costs increases from Microsoft Azure, we need to make some changes to the data retention period on Mailmaster. Traditionally, the platform retains data at a default setting of 6 months and can be reduced in the settings to as little as 1 month. Reports can be downloaded/exported manually or automatically retrieved using … Read more
Release includes web hook changes, export function to agent reports, failed upload reporting and auto resolve even when customer has left the chat Notes dated 25-11-2025 Release date 02-12-2025
Notes dated 15-10-2025 Release due 26-10-2025 Release includes row count added to daily file report, user management view can be restricted to active users only, block customer button can be optional and tag processors can now unassigned agents after processing
Key features:
Change to sending option including bank holiday support.
Additional info for file failure report.
Refresh button added
Timed message action added and additional system tags.
Key Features:
• Option to add/remove multiple tags per conversation in one action.
• UI Change – message management page re-ordered.
• Bug Fix to tag processing.
• Library response hover preview.
• New user management page for locked out users.
• Library response UI change.
• Admin permissions now available for user changes.
• Teams can be deleted.
• Option to only send prompt messages in hours.
• “Chat Resolved” can be set to display in chat window.
• Set resolution reasons by queue.