Notification date 01/04/2025 Release date 13/04/2025 Communicates the new features and changes in OMNI Reach release. 2. About the Release Changes made include: 2.1 API: Webhook changed Agent Assigned messages to include the Assigned Agent’s ID Webhooks of type: Will now have the agent’s id in the AssignedAgent property 2.2 API: Webhook of type: IncomingMessageArrived has chat contact … Read more
This is a repeat and final notification of a forthcoming change affecting our Omnireach customers, please ensure you are ready. We are making changes to the options available for our outgoing API authentication, and as part of this change, we are consolidating and standardising all authentication. Both the identification API and the library response API … Read more
This is a repeat notification and will be repeated weekly until the change takes place, please ensure you are ready. We are making changes to the options available for our outgoing API authentication, and as part of this change, we are consolidating and standardising all authentication. Both the identification API and the library response API … Read more
This is a repeat notification and will be repeated weekly until the change takes place, please ensure you are ready. We are making changes to the options available for our outgoing API authentication, and as part of this change, we are consolidating and standardising all authentication. Both the identification API and the library response API … Read more
From April 1st 2025, mobile networks are increasing prices by between 5-7% and these have been accompanied with recent increases in cloud data costs. As a business, we have taken steps to shield our customers, including keeping our operational costs as low as possible. As a result of these efforts, our SMS services pricing will … Read more
We are making changes to the options available for our outgoing API authentication, and as part of this change, we are consolidating and standardising all authentication. Both the identification API and the library response API will be using “Bearer” as the authentication scheme rather than “bearer” from approximately 6am on the 31st of March. We … Read more
This release communicates a change to allow users to set a custom data retention period campaign specific
1. Introduction The document communicates the new features and changes in OMNI Reach release. 2. About the Release Changes made include: 2.1 UI update – library responses scroll to newly added response where there are more entries that fit in the viewing window 2.2 When assigning a conversation from the agent page the list of … Read more
Automatic check for Customer Reference field in uploads
Option to select/deselect Seeding/test Chats.
Contains:
– KPI target settings for Teams.
– Update to Library Response Management.
– Redaction of Credit Cards Numbers.
– Transcript Report download change.