Notes dated : 16/08/2026 Release date: 06/09/2026 This release includes: Team setting to default emails in HTML – Adding a tag to question action when the customer has not used the provided answers – A criteria analyser for email – You can now prevent agents from unassigning a chat
Release includes ID&V date and answer handling, queue and campaign labelling, bulk assign unworked chats, dynamic reporting values, report filters, webhook changes Notes Dated: 08/06/2026 Physical Release Date: 28/06/2026
Includes agent display timer, tag adjusters at team level, BCC on all emails, allowing changes to customer reference and weekly transcript reports. Notes dated 07-04-26 Release date 20-04-26
Release includes web hook changes, export function to agent reports, failed upload reporting and auto resolve even when customer has left the chat Notes dated 25-11-2025 Release date 02-12-2025
Key features:
Change to sending option including bank holiday support.
Additional info for file failure report.
Refresh button added
Timed message action added and additional system tags.
Key Features:
• Option to add/remove multiple tags per conversation in one action.
• UI Change – message management page re-ordered.
• Bug Fix to tag processing.
• Library response hover preview.
• New user management page for locked out users.
• Library response UI change.
• Admin permissions now available for user changes.
• Teams can be deleted.
• Option to only send prompt messages in hours.
• “Chat Resolved” can be set to display in chat window.
• Set resolution reasons by queue.
Notification date 01/04/2025 Release date 13/04/2025 Communicates the new features and changes in OMNI Reach release. 2. About the Release Changes made include: 2.1 API: Webhook changed Agent Assigned messages to include the Assigned Agent’s ID Webhooks of type: Will now have the agent’s id in the AssignedAgent property 2.2 API: Webhook of type: IncomingMessageArrived has chat contact … Read more
This is a repeat and final notification of a forthcoming change affecting our Omnireach customers, please ensure you are ready. We are making changes to the options available for our outgoing API authentication, and as part of this change, we are consolidating and standardising all authentication. Both the identification API and the library response API … Read more
This is a repeat notification and will be repeated weekly until the change takes place, please ensure you are ready. We are making changes to the options available for our outgoing API authentication, and as part of this change, we are consolidating and standardising all authentication. Both the identification API and the library response API … Read more
This is a repeat notification and will be repeated weekly until the change takes place, please ensure you are ready. We are making changes to the options available for our outgoing API authentication, and as part of this change, we are consolidating and standardising all authentication. Both the identification API and the library response API … Read more