IMPORTANT INFORMATION ABOUT THE NEW ALIAS REGUSTRY IN SPAIN We would like to inform you about the upcoming changes related to SMS and RCS messaging in Spain, and the impact these changes will have on your services. What is going to happen and from when? The Spanish regulator (CNMC) has created a mandatory Register of Sender … Read more
Includes agent display timer, tag adjusters at team level, BCC on all emails, allowing changes to customer reference and weekly transcript reports. Notes dated 07-04-26 Release date 20-04-26
Due to significant costs increases from Microsoft Azure, we need to make some changes to the data retention period on Mailmaster. Traditionally, the platform retains data at a default setting of 6 months and can be reduced in the settings to as little as 1 month. Reports can be downloaded/exported manually or automatically retrieved using … Read more
Due to significant costs increases from Microsoft Azure, we need to make some changes to the data retention period on Mailmaster. Traditionally, the platform retains data at a default setting of 6 months and can be reduced in the settings to as little as 1 month. Reports can be downloaded/exported manually or automatically retrieved using … Read more
Release includes web hook changes, export function to agent reports, failed upload reporting and auto resolve even when customer has left the chat Notes dated 25-11-2025 Release date 02-12-2025
Notes dated 15-10-2025 Release due 26-10-2025 Release includes row count added to daily file report, user management view can be restricted to active users only, block customer button can be optional and tag processors can now unassigned agents after processing
Key features:
Change to sending option including bank holiday support.
Additional info for file failure report.
Refresh button added
Timed message action added and additional system tags.
Key Features:
• Option to add/remove multiple tags per conversation in one action.
• UI Change – message management page re-ordered.
• Bug Fix to tag processing.
• Library response hover preview.
• New user management page for locked out users.
• Library response UI change.
• Admin permissions now available for user changes.
• Teams can be deleted.
• Option to only send prompt messages in hours.
• “Chat Resolved” can be set to display in chat window.
• Set resolution reasons by queue.
Notification date 01/04/2025 Release date 13/04/2025 Communicates the new features and changes in OMNI Reach release. 2. About the Release Changes made include: 2.1 API: Webhook changed Agent Assigned messages to include the Assigned Agent’s ID Webhooks of type: Will now have the agent’s id in the AssignedAgent property 2.2 API: Webhook of type: IncomingMessageArrived has chat contact … Read more
This is a repeat and final notification of a forthcoming change affecting our Omnireach customers, please ensure you are ready. We are making changes to the options available for our outgoing API authentication, and as part of this change, we are consolidating and standardising all authentication. Both the identification API and the library response API … Read more