Omnireach

Automatic check for Customer Reference field in uploads
Option to select/deselect Seeding/test Chats.

Contains:
– KPI target settings for Teams.
– Update to Library Response Management.
– Redaction of Credit Cards Numbers.
– Transcript Report download change.

Contains:
– UI Change – Campaign Settings.
– Transcript Reports – new column added.
– HTML Email & Webchat Permissions.

Contains:
– Inactivity auto-resolve campaign setting enhancement.
– Bug: Exclude non valid characters from email addresses.
– HTML Library Response.
– Bug: Email domain case insensitive
– HTML stripped from transcript reports.
– Tagging – OOH and Sending the message are now split.
UI Change – OOH message moved from Settings to Campaign Management.

The document communicates the new features and changes in OMNI Reach release.