We are making changes to the options available for our outgoing API authentication, and as part of this change, we are consolidating and standardising all authentication. Both the identification API and the library response API will be using “Bearer” as the authentication scheme rather than “bearer” from approximately 6am on the 31st of March. We … Read more
This release communicates a change to allow users to set a custom data retention period campaign specific
1. Introduction The document communicates the new features and changes in OMNI Reach release. 2. About the Release Changes made include: 2.1 UI update – library responses scroll to newly added response where there are more entries that fit in the viewing window 2.2 When assigning a conversation from the agent page the list of … Read more
Automatic check for Customer Reference field in uploads
Option to select/deselect Seeding/test Chats.
Contains:
– KPI target settings for Teams.
– Update to Library Response Management.
– Redaction of Credit Cards Numbers.
– Transcript Report download change.
Contains:
– UI Change – Campaign Settings.
– Transcript Reports – new column added.
– HTML Email & Webchat Permissions.
Contains:
– Inactivity auto-resolve campaign setting enhancement.
– Bug: Exclude non valid characters from email addresses.
– HTML Library Response.
– Bug: Email domain case insensitive
– HTML stripped from transcript reports.
– Tagging – OOH and Sending the message are now split.
UI Change – OOH message moved from Settings to Campaign Management.
The document communicates the new features and changes in OMNI Reach release.